SUPPORT & SAFETY
Electric mobility.
Clearer answers.
Practical guidance for everyday use, charging, riding and care. Final instructions always follow the vehicle, battery and local regulations that apply to your market.
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Starting and riding
The display does not turn on. What should I check?
Switch the vehicle off first. Check battery charge and seating, connectors, the power switch, fuse protection and any obvious damage to the main wiring. Do not keep dismantling the electrical system if the issue remains.
The display is on, but the vehicle will not move.
Check charge level, brake-lever return, brake cut-off, parking mode, side-stand safety interlock and throttle operation. Restart only when the vehicle is stable; stop riding if a fault message remains.
Power disappears while riding.
Keep control, move to a safe place and stop. Check remaining charge, warnings, brake levers, parking or side-stand protection and obvious loose connections. Do not continue if the fault returns.
Battery and charging
Why is actual range different from a published test range?
Temperature, speed, rider and cargo weight, hills, wind, frequent starts, tyre pressure, road surface and battery health all affect real-world range. Test figures and road use will differ.
How can I protect battery life and store a vehicle correctly?
Use the matched charger, avoid leaving the battery deeply discharged, avoid heat and impact, and store the vehicle dry and ventilated with a suitable charge level. Check and recharge periodically during long storage.
How should I charge safely?
Park in a dry, ventilated, safe area; turn the vehicle off; inspect the charger and cable; use compatible equipment; confirm normal charging status; then disconnect power after charging. Stop immediately for smoke, swelling, leakage, unusual heat or smell.
Safe riding and care
What should I inspect before every ride?
Check tyre condition and pressure, front and rear brakes, steering, lights, horn, charge level, warning indicators, wheel fasteners and that all stands are fully retracted.
How should I brake, carry loads and ride downhill?
Accelerate progressively, use both brakes appropriately and slow down early on wet, loose, curved or downhill roads. Do not exceed the model’s stated load or passenger limits.
Can I ride in rain or wash the vehicle with high-pressure water?
Follow the model’s water-protection rating and local conditions. Avoid deep water, prolonged immersion and high-pressure washing around displays, connectors, battery and electrical parts; use a soft cloth and keep the vehicle dry.
Tyres, brakes and warnings
When should tyres and wheels be checked?
Inspect them before riding and regularly for pressure, tread, damage, bulges, punctures, unusual wear and loose wheel hardware. Slow down and stop if the vehicle weaves or vibrates.
What if the brakes feel soft or the vehicle will not move after braking?
Reduced braking performance requires inspection of pads or shoes, adjustment, cables or hydraulic parts. If the vehicle will not move, confirm that the brake lever has fully returned and that brake cut-off protection is released.
What do a warning icon, abnormal motor sound or high temperature mean?
Park safely, release throttle, switch off and restart once. Stop using the vehicle for persistent warnings, strong vibration, metal noise, burnt smell, smoke, abnormal heat or reduced power.
Professional support and local rules
When should I contact a qualified technician?
Contact a professional for battery or charger abnormalities, brake loss, electrical damage, water ingress, repeated faults, serious collision damage, short circuits, motor or controller concerns, or anything you cannot diagnose safely.
What should I do after long-term storage?
Before riding again, inspect battery condition, tyre pressure, brakes, lights, wheels, steering, electrical connections and warning indicators. Resume use only when the vehicle is operating normally.
Do licensing, helmets, passengers and transport rules vary?
Yes. Classification, registration, insurance, licence, helmet, passenger and lithium-battery transport rules depend on the country and locality. Follow current local law and the vehicle documentation.
NEED SUPPORT?
When in doubt,
stop and ask.
For battery, braking, electrical or water-ingress concerns, do not continue riding until a qualified technician has inspected the vehicle.
